Shipping Information
& Return Policy



USPS Priority 1-6 Days Business Days

UPS Ground 1-6 Days Business Days

We reserve the right to switch the selected shipping method based on the weight and distance of the package. (Example: USPS doesn't handle heavy weighted packages as well as UPS, we may choose to ship UPS Ground instead of Priority USPS). 


How We Pack?

 

  • We use bubble wrap and anti-static packing peanuts to ensure safe delivery
  • Per UPS requirements we leave 2"+ around items which sometimes can lead to an abundance of peanuts. We recommend trying to save the box and peanuts to reuse later.
  • We try to ship everything with biodegradable peanuts but for some heavier weighted packages we still use the pink peanuts.
  • We do not include packing lists or invoices unless requested
  • If you would like to add a greeting please type message in the "special instructions" box before checkout.
  • All shipments are coming from Temple NH


Shipping with UPS and USPS

We ship packages Monday through Friday

Packages do not travel on Saturday or Sunday

Most orders ship within 1-3 Business Days

PO Box Addresses must ship USPS only

Ground Speed or 3 Day Select is not guranteed

Once we ship you will receive a shipment notification via email

Since we offer such a wide variety of items and different grades of maple syrup please understand sometimes we run low or out of stock on specialty bottles and less popular grades. If we cannot ship out your order within 3 days we will notify you.



UPS Ground Map from US to you!

***If you are located within New England and choose UPS Ground it will only take one business day from us to you!

Please use this map as a reference to determine approximately how many days a UPS Ground speed package may take to reach its destination. Due to Covid and staffing shortages please expect delays especially out west near CA and OR.

For international Shipping quotes please email us for the most accurate quotes.

When requesting a shipping quote please list this information:
Product Description, Quantity of Item, Full ship to Address, Requested Delivery Date







Return Policy

PICTURES ARE REQUIRED IN ORDER TO INITIATE A RETURN

Packages may become damaged in transit, please inspect your packages as soon as they arrive. We can file a claim if the package and contents were broken or damaged. Please send information and pictures to:
Sales@BensMapleSyrup.com to start a claim.

For all other inquiries please contact us for more information on how to proceed.

(603) 924.3111 or Sales@BensMapleSyrup.com

Pure Maple Syrup and Maple Cream must be refrigerated once opened.
Pure Maple products store best in a cool & dark place.